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CityTone was authorized Affiliate Channel Partners with Digium.

We help to implement & upgrade Switichvox unified communication solutions market to medium and large sized businesses. Please contact our professional consultant to collect more information and arrange demonstration.

What's Switichvox?

Switchvox, a commercial unified communication product which is based on the open source IP PBX, Asterisk, and the Linux operating system. It provides an easy to deploy solution for businesses looking for the power of an enterprise PBX with high reliability, excellent support, and low cost. The simple point-and-click online interface allows virtually anyone to set up and manage the system, and because it comes as a pre-configured turnkey package, the server and phones are all plug and play.

Function & Features

TECHNOLOGY CHOICES Switchvox can make calls using whatever method makes the most sense for your business. VoIP, traditional analog lines, video calling, the IP phones of your choice—it's all up to you. No "vendor lock-in" games here.

CALL CONTROL Switchvox offers all the basics, like hold and transfer, plus handy tools like Call Parking and Call Pickup.

CALL ROUTING With Switchvox, you have complete control over how your incoming and outgoing calls are routed. This can help you save money, and protect against downtime. You can also set the outgoing caller ID per extension and group, for a better interaction with your customers!

CALL QUEUES Now you can offer flawless customer service with Switchvox's powerful Call Queues. Several employees or all of them can answer incoming phone calls to your main line, the sales number, or anything else you need.

IVR Interactive Voice Response (IVR) is an automated way to greet and interact with your callers. An IVR can be very simple or highly complex, and can even interact with your other business applications. IVR is sometimes referred to as Auto Attendant.

CONFERENCING With Switchvox's Conferencing tools, your employees can quickly gather a group of people on a call to share information and make decisions.

FAXING Switchvox phone extensions can handle voice calls and faxes. You can dedicate a line to faxing, or let each phone take voice calls and faxes. You decide, and then let Switchvox send calls and faxes to the right place.

VOICEMAIL Switchvox automatically creates a Voicemail Mailbox for every phone extension.  You can also have multiple custom greetings, custom notifications that include the message itself, and voicemail 'blasts' that let you easily send the same messages to many employees.

REPORTING Switchvox has incredibly advanced call logging and reporting capabilities. That can make all the difference when you're trying to understand if your business strategies are working or not.

PBX TOOLS At the heart of Switchvox is a solid set of tools for your phone system, and a simple way to manage it. Tools such as custom time frames, permission-based administrator accounts, automated call recording, and more make it easy to manage Switchvox.

EXTENSION MANAGEMENT Switchvox makes it simple to manage your phone extensions. Templates and Groups make it easy to create and organize extensions, and bulk-management tools help you create and modify multiple extensions at the same time.

MAINTENANCE Switchvox's maintenance tools make it simple to keep your Switchvox updated and safely backed up.

DIAGNOSTICS Switchvox offers several options for monitoring your PBX and hardware and for tracking any issues you are experiencing.

SWITCHVOX MOBILE Switchvox Mobile seamlessly integrates Switchvox with your smartphone, giving you easy access to the communications tools you need. Switchvox Mobile is available for Android, iPhone, and BlackBerry devices.